Last updated: 11TH JULY, 2025

Refund and Cancellation Policy

At The Wee Village, we want to make sure your experience is as smooth and enjoyable as possible. Please take a moment to read our cancellation and refund guidelines for play sessions, special sessions, and parties.

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Play Sessions and Special Sessions

(including Wee-est and SEN Sessions)

• We require at least 48 hours’ notice for cancellations to play session bookings. Changes can be accomodated up to 24 hours before.

• If you cancel or request a change more than 48 hours before your session, we will happily assist you with rescheduling.

• For change requests made within 48 hours of the session, we will do our best to help you find an alternative date, but this cannot be guaranteed.

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Parties

• For party bookings, cancellations or date changes must be made at least 30 days before the scheduled party.

• If you contact us more than 30 days in advance, we will gladly assist you with rescheduling or cancellations.

• If a request is made less than 30 days but more than 7 days before the party, we will do our best to accommodate a date change.

• Unfortunately, if your request is less than 7 days before the party, it is unlikely that we will be able to assist with a change of date.

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General Notes

• Refunds are not guaranteed but will be considered on a case-by-case basis at our discretion.

• If you have any questions or need help with cancellations or rescheduling, please don’t hesitate to get in touch with us.

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Thank you for understanding, and we look forward to welcoming you and your little ones at The Wee Village!